Whether you have a question about setup, a billing concern, feedback about a feature, or a serious concern about how the app is being used, we want to hear from you. The team that reads this inbox is the same team that builds the product — there’s no outsourced call center, no scripted chatbot, no escalation maze.
Most messages get a reply within one business day.
Pick the Right Inbox
Sending your message to the right address helps it reach the right person faster.
🛠 Technical Support
For setup help, permission issues, pairing problems, app crashes, missing data, account access, password resets, and any other technical question. Most setup questions are answered within one business day. Family plan customers also have access to phone and chat support through their dashboard.
💳 Billing and Subscriptions
For questions about your plan, refunds, invoice copies, payment issues, plan changes, or anything else related to your subscription. Our 30-day money-back guarantee covers all paid plans, and refunds are processed without a fight.
👋 General Inquiries
For feedback, suggestions, ideas about features you’d like to see, or anything that doesn’t fit the other categories. We read every message even when we can’t act on it immediately.
🤝 Partnerships and Education
For schools, nonprofits, foster care organizations, family service agencies, and other groups interested in using MyParental with the families they serve. Reduced-rate access is available for educators, nonprofits, and families experiencing financial hardship.
📰 Press and Media
For journalists, researchers, podcasters, and other media. We’re happy to discuss the parental control category honestly, including its complications. Members of our team include people with backgrounds in child development and educational psychology who can speak to broader family digital safety topics beyond just the product.
⚖️ Legal and Privacy
For data deletion requests, GDPR or CCPA inquiries, legal process, vulnerability disclosures, and other legal or privacy matters. Privacy and data deletion requests are typically completed within 30 days.
🛡 Reporting a Concern
If you’re aware of someone misusing MyParental — particularly using it to monitor an adult without consent — please tell us. We take this seriously and investigate every report. If you’re personally experiencing this kind of monitoring, the resources further down this page may help more directly.
Contact Form
Prefer not to use email? Use the form below and your message will route to the right team member.
We don’t share your information with anyone, and the email address you provide is used only to respond to your message.
Response Times
A realistic guide to when you can expect to hear back.
- Technical support: Most replies within one business day. Complex issues may take longer, especially if they involve coordinating with platform partners.
- Billing: Most replies within one business day. Refund requests are usually processed within 3–5 business days.
- General inquiries: Most replies within two business days.
- Partnerships and press: Within three business days, sometimes longer for partnership conversations that involve multiple team members.
- Legal and privacy: Within five business days for routine requests; formal data subject requests are completed within the timeframes required by applicable law (typically 30 days).
- Trust and safety: Reports of misuse are reviewed promptly, usually within 48 hours.
We’re a small team and we sometimes get behind, particularly around major platform updates or holidays. If you haven’t heard back in the windows above, a polite nudge is welcome.
Mailing Address
For postal correspondence, legal notices, and registered mail:
MyParental [Street Address] [City, State / Region, Postal Code] [Country]
Our registered company information and tax identifiers are listed in the footer of the website and in our Terms of Service.
Office Hours
Our support team operates across multiple time zones, so coverage is broad but not 24/7. Core hours during which most messages get reviewed:
Monday–Friday, 9:00 AM – 6:00 PM (UTC)
Outside these hours, urgent messages may still get an after-hours response, but routine inquiries usually wait until the next working day.
We observe public holidays in the jurisdictions where our team is based. During those periods, expect slower response times.
Frequently Asked Contact Questions
I haven’t received a reply. What should I do?
First, check your spam folder — replies from our domain occasionally land there, especially for free webmail providers. If it’s been more than two business days, feel free to follow up on the same email thread. We’d rather hear from you twice than have you wait wondering.
Can I call your team?
Phone support is available for Family plan customers through the dashboard. For other plans, email is the fastest path because it lets us look up your account and respond with specifics.
Can I visit your office?
We’re a primarily remote team distributed across several locations, so we don’t have a single office for visitors. If you’re a partner, journalist, or researcher who’d benefit from a video meeting, partnerships@myparental.app or press@myparental.app can usually arrange one.
Will you respond to my feedback even if I’m not a customer?
Yes. We read messages from people who haven’t signed up — including parents who decided MyParental wasn’t right for them. That kind of feedback is often the most useful.
Can I get help in a language other than English?
Our support team currently responds in English, with limited support available in Spanish, French, and Portuguese. We’re working on expanding language coverage. If you write in another language, we’ll do our best — automatic translation has limits, but we’ll get to the substance of your message.
Do you accept feature requests?
Yes, and we read them carefully. We can’t promise to build everything that’s suggested, and we usually can’t share specific timelines on what’s coming next, but real feedback from real families shapes our roadmap. Send feature ideas to hello@myparental.app.
If You’re Experiencing Something Harder
A small number of people end up on this page not because they’re customers, but because they’re trying to figure out whether someone has installed monitoring software on their phone without their knowledge — or because they’re dealing with a family or relationship situation that an app cannot solve.
If you’re in either situation, please know that there are people whose job is to help.
If you suspect monitoring software has been installed on your device without your knowledge, the Coalition Against Stalkerware maintains resources to help you identify and respond. Your device manufacturer’s support and a trusted local IT professional can also help.
If you’re experiencing intimate partner abuse or stalking, the National Domestic Violence Hotline (1-800-799-7233 in the U.S.) and equivalent national services elsewhere are confidential and can help with safety planning.
If you’re in a mental health crisis or worried about your child being in one, the 988 Suicide and Crisis Lifeline is available in the U.S., and the IASP directory lists equivalent services in many other countries.
If you’re concerned about online exploitation of a child, in the U.S. the NCMEC CyberTipline is the right channel. Many other countries have equivalent reporting bodies.
These resources are listed because they matter, not because they’re affiliated with MyParental. We don’t get anything from referring you to them.
Other Ways to Engage
If you’d like to follow what we’re building or learn from what we’re learning:
- Help Center — help.myparental.app for guides, tutorials, and device-specific setup walkthroughs.
- Blog — myparental.app/blog for articles on family digital life, written by our team and occasional guest contributors.
- Newsletter — a monthly email with practical guidance for parents. Sign up at the bottom of any page on the site.
We don’t run social media accounts where parents are encouraged to post about their children, since that creates its own digital safety issues. The newsletter and blog are the primary places we share what we’re thinking and learning.
One More Thing
Thanks for reaching out. We know parents have a lot of choices about which company to trust with their family’s information, and we don’t take it for granted that you’ve spent time on our site, or that you might use MyParental for something as important as helping your child grow up safely online.
If there’s anything we can do better — in the product, in the documentation, or in how we respond when you write to us — please tell us.
— The MyParental Team