Frequently asked questions

MyParental is a mobile tracking and phone monitoring app that brings location, messages, calls, apps and more into one private dashboard, called your Control Panel, which you open from any browser.

Choose a plan, create your account, and install the app on the device you want to monitor using our step-by-step guide. You can start on the free plan and upgrade any time.

Yes. Monitoring requires installing the app on the device, so you need brief physical access to it. It's meant for a device you own or are authorized to manage. There's no way to monitor a phone remotely from just its number.

Yes, MyParental works on Android phones and tablets and on iPhone and iPad. Some features and setup details differ by platform; you can confirm compatibility at checkout.

Depending on your plan, you can see location and route history, calls and messages, social and messaging apps, installed apps, screen time, web history and more. See the features page for the full list.

Data syncs to your Control Panel automatically through the day, often within minutes, depending on the device and its connection.

Generally no. Monitoring captures activity from the point the app is set up onward. Some things that already exist on the device, like the current contacts list, can be read as they stand.

Everything appears in your online Control Panel. Log in from any browser on your own phone or computer to review it.

Yes. Data is encrypted in transit and stored on secured servers behind your account login. Only you can see it, and it is never sold or shared.

It's for monitoring a device you own, your own minor child's device, or a company-owned device where the user has been informed. Using it on another adult without their consent is prohibited and may be illegal. See our Acceptable Use Policy.

Yes. MyParental is built for transparent, consent-based monitoring. We encourage parents to talk to their children and require employers to inform staff, in line with the law and our Acceptable Use Policy.

No. MyParental must not be used to monitor another adult without their knowledge and consent. Doing so may be a crime, and it's a firm breach of our terms.

There's a free plan with core features, a Premium plan at $10.99/month with the full feature set, and a yearly plan that saves 20%. Each plan covers one device. See the pricing page for details.

Yes. Paid plans renew automatically and you can cancel whenever you like. Cancelling stops future renewals at the end of the current billing period.

Yes. You can upgrade from Free to Premium or move to the yearly plan at any time from your account. Changes apply going forward.

Check this FAQ and our setup guide first. If you still need help, our support team is available through the Contact page.