Talk to a human at MyParental
Support, feedback, bugs, press, or just a story about your family and the app — we read everything and aim to reply within one business day.
Support
Setup trouble, pairing codes, permissions, billing questions — start here.
support@myparental.app →Feedback & ideas
Feature requests, what's working, what isn't. Parent emails shape the roadmap.
hello@myparental.app →Press & partnerships
Media inquiries, school programs, and partnership conversations.
press@myparental.app →Before you write: the two-minute checklist
Most support questions are solved by one of these, faster than any inbox can reply:
- Pin not updating? Check location is set to “Always allow” on the child device and, on Android, that battery optimization is off for MyParental — the setup guide's troubleshooting section walks through it.
- Pairing code rejected? Codes expire fast; generate a fresh one with both devices online.
- No arrival alerts? Check notification permission on your device and widen the geofence radius to 150–250 m — sizing guidance is on the geofencing page.
- Billing question? Subscriptions live in your App Store / Google Play account; the pricing FAQ covers cancellation, downgrades and refunds.
- Everything else: the FAQ hub collects the questions families ask most.
Writing in anyway? Include the parent and child device types (e.g. “iPhone 14 parent, Android child”), your plan, and what you expected versus what happened — those three things usually turn a back-and-forth into a single-reply fix.
Contact questions
How fast do you reply?
We aim to answer every message within one business day, and most setup questions get solved in a single reply.
Where do I manage or cancel my subscription?
In your App Store or Google Play subscription settings — billing is handled entirely by the stores. The pricing page FAQ covers the details.
I found a bug or a security issue — where do I report it?
Email us with “Bug” or “Security” in the subject. Security reports go to the front of the queue, always, and we're grateful for them.
Can I request a feature?
Please do — a meaningful share of the current app started as a parent's email. Tell us the problem you're trying to solve, not just the feature, and we can often help sooner than you'd think.
Press, partnership or school inquiries?
Same address, with “Press”, “Partnership” or “Schools” in the subject so it routes to the right person.